What happens if you detect a problem with my servers?
When a problem is detected we then recheck your servers and notify you of the problem. We can alert you via SMS at the same time or after a further specified interval. If the problem persists then we will remind you of the problem if required. Once the problem has been solved we will notify you again.

What should I monitor?
As a minimum you should monitor your web server. We recommend you also monitor your mail server so that you know that your customers can get in touch with you.

Do I have to install any software?
There is nothing to install or configure. All our server monitoring requires is the address of the service you want monitored.

Does it matter what software my server is running?
No. We don't need to know what hardware or software your servers are running. We use standard internet protocols to access your servers. We simulate real customers and we experience the results just like them.

Can you notify multiple contacts when a problem is detected?
Yes. You can nominate as many contacts as you like. Each can be notified by email and/or SMS. Contacts can be set to receive a maximum number of messages. Charges apply for messages sent by us via SMS.